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| Plant Service and Support | |||||||
| Plant Service and support is divided into the following three areas: | |||||||
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| Standard Warranty Support | |||||||
| Within the price of a project, Standard Warranty Support will be included. This provides the client with office support either verbally over the phone, Internet Telephony, or, if included in the contract, remotely over a modem link ( FTP, Web, ...). | |||||||
| Maintenance Contracts | |||||||
As well as the standard warranty support, the Maintenance Contract gives the clients the knowledge that their systems will be maintained and regular backups taken on a quarterly basis. Should a faulty card be found, it will be highlighted to the client and Interlinx can then, if requested, supply a replacement. |
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| Support Contracts | |||||||
The Support Contract combines both of the contracts described above in addition to 24 hour support with a one hour response time. Should a problem arise, the engineers on standby are contactable and they will establish a contact with the client within one hour of receiving the call. The engineers will try to resolve |
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| Support | |||||||
Our commitment to your project doesn't end with signoff.
Interlinx Automation is nearby and readily available with the engineering service and support you need on an ongoing basis.
Support for Industrial Integration
and Information systems begins with... |
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